Ordering online
- Select your items from our various ranges.
- If the item you have selected can be customised, you will be able to select a sugar scroll message.
- Proceed to the checkout and fill in your details including the branch you would like to collect from, or if you meet our delivery requirement we will also deliver to your prefered address.
- Then proceed to the secure payment page and fill in your credit card details.
- You will receive a confirmation email (which you should take along when you collect your cake).
If you select collection you will need to collect from one of our locations on the day you have specified you will collect. If for some reason you are unable to collect on the day specified, we may be able to hold your order for you for another day but we cannot be held responsible for its freshness to do so please contact the store in quesiton.
Security
For your security, and peace of mind, credit card details are not passed to Baker & Spice. Instead we use WorldPay, one of the world's leading companies handling secure credit card transactions. So you can rest assured that your information passed between your computer and our website cannot be read by anyone else. If you have any questions regarding security matters, please email feel free to contact us
Baker & Spice is committed to your total satisfaction. We welcome suggestions or comments from our customers. Please email feel free to provied us feed back.
In the unlikely event that your payment card is used fraudulently to make a purchase, you are entitled to cancel the said payment(s).
Refunds and cancellation of an order
We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order has a longer lead time specifed on the site) Any other cancellation refunds will be entirely at Baker & Spice’s discretion.
Price changes
Baker & Spice reserve the right to make price changes on their website without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.
Complaints
We work hard at Baker & Spice to ensure your complete satisfaction with our products.
If you are not entirely satisfied with your purchase or the standard of our service you should first speak to the manager of the Baker & Spice branch you collected your order from or your local, but should this present any difficulty then please write to:
Customer Services
Baker & Spice
146-156 Sarehole Rd
Hall Green
Birmingham
B28 8DT
We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged at the latest within 5 working days and we will endeavour to resolve the matter within 15 working days at the very latest.